Questions, Answered
Everything you need to know.
Where are you based, and do you ship across South Africa?
We're a proudly South African company. We ship nationwide, with orders arriving within 5–11 working days anywhere in South Africa.
What makes your power banks "premium"?
We select products for their build quality, safety certifications, and real-world performance — not just capacity on a spec sheet. Every unit undergoes quality checks before it reaches you.
How long will a full charge last?
This depends on the model and your device, but our power banks are built to deliver multiple full charges per cycle for most smartphones. Each product page lists exact mAh capacity and estimated charge cycles.
Are your power banks safe for air travel?
Most portable power banks under 100Wh are permitted in carry-on luggage on South African and international flights, but rules vary by airline. We recommend checking with your airline before travelling.
Do your products come with a warranty?
Yes — every power bank we sell includes a warranty covering manufacturing defects. Details are listed on each product page.
What if my power bank arrives faulty or damaged?
Contact us within a few days of delivery with your order number and a photo or description of the issue, and we'll arrange a replacement or refund promptly.
How do I choose the right power bank for my needs?
It depends on your devices and how you use them — daily commuting, travel, or emergency backup all call for different capacities and charging speeds. Reach out and we'll help you find the right fit.
Do you offer fast charging or multiple device charging?
Select models support fast charging and multi-device output. Look for these specifications on individual product pages, or contact us for a personal recommendation.
What payment methods do you accept?
We accept a range of secure payment methods — details are available at checkout.
How can I contact customer support?
Reach out to our team — we're based locally and aim to respond promptly.